Job Posting Details

Purpose

The Product Owner Salesforce will contribute to the overall success of  in building and deploying the Salesforce CRM across all International Commercial Banking markets. They will develop a strategic roadmap to deliver key business initiatives, strategies and objectives.

The Product Owner, Salesforce will assume end-to-end ownership for the development and strategic roadmap of the Commercial Salesforce CRM Platform by leading a cross-functional team to conceptualize, define and implement the Salesforce CRM and develop a foundation for the Salesforce Ecosystem strategy for International Commercial Banking. You will leverage your ability to organize and motivate teams, work in tandem with other Product Owners, International Banking Technology, Canadian Banking Technology (CBT) Partners, Business Lines/Countries, Subject Matter Experts, Vendor Partners and Software Developers and Designers to translate customer journey directives into actionable backlog deliverables. As the Product Owner, Salesforce you will be an advocate for the client and employee experience by continuously engaging SMEs and stakeholders to ensure the team is building the right solution and adding value for our Relationship Manager, Stakeholders and ultimately our Clients.

Accountabilities

•            Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

•            Discover customer problems, translate them into requirements and prioritize in the backlog.

•            Serve as the primary source of external information for the Scrum teams, offering clear definitions of the targeted capability, the intended value to the customer, vision and sprint goals, and functional/non-functional requirements.

•            Assist in the development of product roadmaps according to business value/ROI. Author, refine and approve backlog items, with clearly articulated acceptance criteria

•            Engage day-to-day with the scrum teams writing and clarifying user stories, participating in sprint planning and reviews, backlog grooming and prioritization.

•            Manage and prioritize backlog contents, ensuring sufficient depth of groomed items for development consumption and commitment

•            Apply incremental delivery principles, drive the delivery of business value, communicate progress, elicit feedback and enable stakeholder reviews for validation in the process

•            Review QA test plans to align with acceptance criteria, facilitate testing and review of early builds for adherence to functional requirements

•            Manage engagement with bank stakeholders and effectively communicate product release contents and expected product capabilities/customer journey

•            Identify, manage and engage with the Change Team (as required)  on  business activities  related but not limited to operating model, training, communications  etc.

•            Engage with analytics teams to establish, measure and analyze key performance indicators (KPIs) and reporting capabilities for new features.

•            Facilitate problem solving on a day-today basis as required, working closely with development on implementation challenges

•            Communicates status externally to the other POs and project stakeholders. 

•            Inspect the product progress at the end of every Sprint and has authority to accept or reject work done

•            Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

•            Actively pursues effective and efficient operations of his/her/their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.

•            Champions a high-performance environment and contributes to an inclusive work environment.

Education:

•            Business, Engineering, Computer Science degree with related experience in product management and/or product ownership

Skills/Work Experience:

•            1-3 years experience in Product Ownership of a SaaS platform, Consulting Experience or a thorough understanding of Commercial Banking.

•            Strong understanding of the Commercial Banking business lines including policies and processes, servicing models and products

•            Full professional proficiency in both English and Spanish is preferred

•            Demonstrative ability to continuously learn, acumen for problem solving and innovation.

•            Strong knowledge on a wide range of current market delivery segments and emerging technologies

•            Strong written and verbal communication skills with proven ability to influence stakeholders

•            Previous work experience/success in product development/management, business analysis or in a related field

•            Excellent project delivery skills, with proven accomplishments leading cross-functional projects

•            Strong problem solver with ability to lead the team to push to solution and progress

•            Excellent organizational and analytical skills with strong attention to detail

•            Curious and experimental mindset to drive innovation amidst uncertainty

•            Experience with Agile methodologies preferably scrum

•            Technical knowledge with understanding of systems, design and architecture

•            Maintain an understanding of the financial services industry and trends in digital banking